yesterday, packrat illegally entered my property, moved my packrat from where it was and placed it in my driveway in front of my garage. i can not get into my garage and they are refusing to move it. they are refusing to take responsibility for any of it. stay way from this company.
My experience with Pack Rat, unfortunately, has not been a good one. When I first looked researched the price of the unit, I was given a reasonable number. However, it's not until a customer service agent called to finalize the order was I informed that there would be a drop off fee and a pick up fee.
wait it gets better. put through to greg costas, a supervisor. he is not available of course. the person who answered his phone hung up on me.
When I needed to call customer service, for anything, I was usually transferred to three people before I got to someone who can address my needs.
We used 1-800-Pack-Rat for our long distance move from Georgia to Pennsylvania and couldn't have been happier with the service they provided. All of the representatives I spoke to on the phone were friendly and really helped to coordinate our move. The delivery truck drivers were great and were able to drop our container exactly where we wanted it. Also, the storage option came in handy because our home purchase was delayed so we were able to have 1-800-Pack-Rat keep our container at their Cherry Hill location for additional time. Overall our long distance move was much easier with 1-800-Pack-Rat doing the container transportation so we could drive our own cars to Pennsylvania with our children and dogs!
Fast loading
theya ll seem to think that because the company put in place a new policy since they delivered the unit months ago, that it is reasonable that they entered my property without permission and moved the unit so that i can not get into my garage. they did however offer to move the unit into the street.
We used 1-800-Pack-Rat for a long distance move from GA to NJ. We decided to go with them in part based on their advertising for weatherproof containers and containers secured in climate controlled facilities. We knew we would need to keep our items in storage for a couple of months while we searched for a home in NJ too. We rented 3 total units from them. When we finally received our units, we found out that the company never stored our units in Cherry Hill as promised and instead kept them stored in GA. As soon as we opened the doors to the second unit, the smell of mold/mildew was overwhelming. My photos show the ceiling dented, the caulk cracked and mold all over. Almost 5K of our furnishings were ruined because of the mold/mildew/water damage and this company refuses to take care of the damages stating that my pictures don't depict mold, only caulk and denying that our items sustained mold damage even though the adjuster they sent to my home 5 months later confirmed that our items were ruined and there was visible mold on many of our items. We never thought a company as large as 1-800-Pack-Rat, who is also a Lowes (home improvement store) company, would treat us so poorly. The worst part is that not only do they refuse to provide us with any of their so-called estimates and reports, they took nearly 6 months to even present us with an offer. They offered just over $800 to compensate us for ruined sofas, a ruined mattress, ruined bedding and clothing. Don't think this had anything to do with the additional insurance- we purchased their top insurance plan. This is simply the company's way of trying to nickel and dime consumers in my opinion. The delivered an inferior unit. We inspected it when we received it in GA but somewhere along the way they damaged our unit which allowed further destruction of our property. Buyer beware. The local team promised that the company would take care of our damaged furnishings. They saw the condition of the unit and smelled how horrible it was BUT the company did not do as promised.
Finally, when the pod was dropped off for unloading, they wanted to charge me a ridiculous price for drop off and pick up. When I fought this, I learned that their facility was no longer local, but closed and all of the pods were moved OUT OF STATE!! No letter or notice sent mentioning anything about this. And on top of that, they were going to charge me for mileage! You gotta be kidding me ?!?(I fought this and won! )
1 800 Pack Rat Moving And Storage is a US Moving Company based in Cherry Hill, New Jersey. 1 800 Pack Rat Moving And Storage is located at 11 Perina Blvd, Cherry Hill, NJ 08003, USA.
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