Very unprofessional. Have had many poor dealings with this company over the years. Today one of there employees was very rude to me. I spoke with the owner who tried his best to make excuses for this employee. The only reason I have purchased more equipment from them over the years is they have a sales guy (Justin) that is always very helpful. I will be doing much more business with them in the future, I have had enough.
LISA VARANDAS you left this review 3 weeks ago... please do me a kindness and reach out to me; I'm looking to check references for this company. I'm Kelly Mizell on FB from Cherry Hill.
Very unprofessional. They don't set appointments so I patiently waited two weeks for them to let me know that they will be finally be coming by "sometime after lunch" the next day and assured me they'd be here by 5pm so I rearranged my whole week's schedule to accommodate them, then of course after 4:30 rolls around I get a call saying they'll be here in 45 minutes. Now I'm writing this before I look for another repair business in the area while my machine remains out of service and I just wasted an entire afternoon. They have time to get your credit card info right away on the phone though and are happy to push tickets to their trade show events while they have you on so be prepared for that.
Hard to get a straight answer on when a tech can come out & service the machines. Plus getting someone on the phone has been a pain. They need a better service turn around time & they NEVER return calls. 2 Thumbs Down. I'm on call back #6 & I still can't get answer when they will show up & its been a WEEK!!
I read the other reviews which prompted me to write this one. I just purchased 14 new machines from them. Their prices are better than other companies I spoke to. Their price includes everything (delivery, installation, haul away)...where other companies were charging extra. I bought a brand I am not familiar with, so I am hoping they will perform well and repairs will be minimal. I agree dealing with their service department is not a great experience and the warranty only covers parts, not labor. I have my own repair guy so hopefully he can fix them when needed. But overall I like dealing with this company. They are not pushy like their competitors. The president and the Primus rep came to my Laundromat and met with me and answered all my questions. Their trade shows are fantastic and informative.
Equipment Marketers is a US Laundry based in Cherry Hill, New Jersey. Equipment Marketers is located at 100 Melrose Ave, Cherry Hill, NJ 08003, USA.
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