The otherwise uniformly good experience by most staff was marred by rudeness of ... I did not catch her name so I can just describe... middle age caucasian female clerk. I came in around lunch time on Tue June 27 2017. She asked me if I needed any help. I had just dropped off my new bike for its first service, and was wondering if I could buy anything else while here, but could not think of anything yet, and so I said no thank you ... and soon afterward I thought while I'm here I could get some new bike gloves to make the trip worthwhile as possible. I live in the next county. Unexpectedly, this clerk actually told me she could NOT help me now, after I asked her for help like 15 seconds later. ??? Then she went ahead and helped me anyway, adding that I could try to look in the bike section for gloves.. which left me confused why she said she could NOT help me after offering help in the first place. She was not joking, as far as I could tell, as she was not smiling. I still dont get it. I did not mean to make this clerk upset. What I am supposed to respond with, other than no thank you?? Is she like talking to a police officer -- best to keep your mouth shut and keep smiling?? I guess she was upset at my no thank you?? To my thinking she gave a black eye to the rest of the staff's obvious efforts to make a nice customer experience at this store. In any case the bike dept was great today as usual just so you know. They are the best. You would think everyone who works at DandQ, should be aware they should try to make a happy experience for customers who drop 200 to 2000 dollars a month in this store. I would prefer good feelings from my visits. I cannot rationalize traveling all the way here to the next county for unnecessary distractions like this one today.
Rocky and Jeremy have fitted me for cleats, and yesterday Jeremy changed my flat on the MS ride in no time flat. I had my wheel, off, new tube in the tire, sweat pouring into my eyes... Jeremy came over, I wiped my eyes clear and the bike was ready to go.
I just wanted to take a second to give these guys props for their awesome customer service. I went in yesterday, two days before christmas, looking for a specific thing. I was on complete autopilot and had it pulled up on my phone on the website. The nicest dude I'd talked to all week asked if I needed help. He seemed a little confused by my request but went out of his way to walk me around the store and explain my situation to a couple of his coworkers. We were all puzzling over this item that they didn't think really belonged in their store when suddenly, one of them realIzes I have REI's site pulled up on my phone, not theirs. In my Christmas autopilot misery, I thought that I had in fact driven to and was standing in an REI. Nope. They were so gracious and awesome about the whole thing. So no, I did not end up buying anything there, but even after they figured that out they were the nicest frign people I had encountered that day. 10/10 will go back when I have the opportunity to purchase something for real this time.
High Prices, dated systems, and arrogant staff but I guess it's easy to be a successful ski shop when you are the only shop in town. If this place was in Colorado it would be out of business in a week. While you may get the occasional veteran staff member that is friendly and courteous you are typically stuck with high school kids that find working with customers a personal inconvenience. Real ski shops have better systems, better staff, better prices but I guess this is what you get when you are two hours away from any ski hill. Do yourself a favor, rent your skis at the mountain or buy your gear online.
Top notch customer service. Read all the great reviews and decide to stop by to look for a pair of ski boots to buy. This was hands down the best customer service experience I've ever had. I can't say enough - the sales associates were down to earth, extremely knowledgeable, easy to talk to, etc. There was no "pushiness" at all. They certainly won over a customer for life today. Thank you D&Q for the brand you've obviously worked hard to build.
Danzeisen Quigley is a US Bicycle Store based in Cherry Hill, New Jersey. Danzeisen Quigley is located at 1720 Marlton Pike E (Rt 70), Cherry Hill, NJ 08003, USA.
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